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Allegis Global Solutions · 3 days ago

Program Specialist I (Talent Pool)

Phoenix, AZ, USA

Full-time

Hybrid

Entry Level

1+ years exp

Allegis Global Solutions (AGS) is a staffing and recruiting company that empowers individuals to make meaningful contributions to organizational change. The Program Specialist I is responsible for managing the requisition process, building relationships with hiring managers, and ensuring quality talent acquisition in a timely manner.

Human ResourcesInformation TechnologyMarketingRobotics

Responsibilities

Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing

Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base

Document requirement intake conversations in appropriate database (VMS, AGS360)

Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response

Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process

Coach, manage and oversee performance of participating staffing suppliers

Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system

Monitor performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance tracking

Maintain and update monthly activity and performance reports

Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners

Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity

Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments

Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)

Assist with the collection of company assets from vendors (laptop, badges, etc.)

Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines

Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays

Log all client and vendor inquiries into Salesforce.com

Qualification

Customer service experienceHigh volume coordinationAnalytical skillsMS Office proficiencyDocumentation skillsTime managementOrganizational skillsVerbal communicationWritten communicationProblem solvingAttention to detailIndependent workCustomer focused