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ACNB Bank · 2 days ago

Documents & Item Processing Lead Specialist

Operations Center, Gettysburg, PA, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

ACNB Bank is seeking a Documents & Item Processing Lead Specialist to ensure daily item processing and document imaging functions are executed accurately and efficiently. This role requires a technical expert who will oversee operations, support leadership, and maintain regulatory compliance while ensuring operational continuity.

BankingFinanceFinancial Services

Responsibilities

Perform and oversee daily item processing activities including data entry, balancing, file transmissions, reconciliations, and end-of-day reporting

Monitor processing queues, exception items, and system workflows to ensure deadlines and quality standards are met

Act as the primary resource for complex processing issues involving item processing, source capture optimization, document imaging, and reconciliations

Research discrepancies, resolve errors, and handle escalated questions from branches and internal partners

Monitor incoming returns, chargebacks, large-dollar items, and exceptions—applying holds and identifying potential fraud

Support compliance with regulatory requirements, internal controls, and audit standards related to item processing and document retention

Prepare, scan, index, and quality-check paper and electronic documents to ensure accurate retention and retrieval

Verify that daily notices, statements, and reports are properly ingested into the imaging system and stored correctly

Process daily incoming and outgoing mail, operate printing and mailing equipment, and prepare bulk mailings

Fulfill supply requests, maintain inventory levels, and coordinate with vendors on proofs and orders

Perform basic equipment maintenance and promptly report issues

Assist the Manager and Supervisor with workflow planning, department goals, and process improvements

Represent the department at meetings or company events when leadership is unavailable

Qualification

Item processingDocument imagingSource Capture OptimizationMicrosoft Office SuiteCustomer service mindsetProblem-solvingAttention to detailClear communication