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Averitas Pharma · 1 day ago

Patient Services, Sr Manager/Manager

United States

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Averitas Pharma is seeking a Patient Services, Senior Manager/Manager to design and execute a best-in-class product that supports the delivery of a seamless customer experience. This role involves managing day-to-day operations of Patient Services platforms and overseeing projects with external vendors to improve operational efficiency.

Pharmaceutical

Comp. & Benefits

Hiring Manager

Alina Begisheva

Responsibilities

Support the day-to-day operations for all Patient Services vendors and assets

Support the tactical creation and lead the tactical execution, coordination, implementation, and monitoring of all current and any new Patient Services assets with a goal to improve operational efficiency and deliver a seamless customer experience

Identify opportunities and oversee the implementation of technology solutions that improves a seamless customer experience

Gather insights and identify tactical gaps in operations among vendor partners and develop an executable plan to address them

Optimize and implement sales force tools that assist with the enrollment and pull thru of open patient cases

Participate in regular meetings with vendor partners to ensure timely and accurate implementation(s), while tracking progress toward predefined milestones and deadlines

Tactically plan and operationalize (Project Manage) key initiatives and any new projects with vendors

Collaborate with the Market Access Marketing Team and LMR Team to develop and manage LMR approval for any operational process, promotional materials including hard copy materials, as well as technology-based materials

Identify patient support training and development needs for field-based personnel

Collaborate with the Field Training Department to build and execute training on Averitas Pharma Patient Services Assets (inclusive of new hire and follow up training, as well as sales / launch meetings)

Ability to travel up to 1-4 times per quarter (vendor meetings and field facing), including overnights, as needed

Qualification

Patient Services ManagementU.S. healthcare reimbursementVendor managementSalesOperational experienceAnalytical AcumenAccountabilityBusiness AcumenCollaborationAdaptability

Required

BS / BA degree required

Several years in a commercial role, ideally in Specialty Patient Services, Pharmaceutical Sales or Operations with a track record of meeting and exceeding target

Deep knowledge of U.S. healthcare reimbursement systems, including commercial and government payers, buy-and-bill processes, specialty pharmacy, and access programs

Sales and operational experience in reimbursement fundamentals including revenue cycles, buy and bill, formulary, prior authorization, coding, and appeals processes for specialty medical and pharmacy benefit products

Ability to travel up to 1-4 times per quarter (vendor meetings and field facing), including overnights, as needed