Dusty Robotics · 1 month ago
Robotics Support Specialist (Boston, MA)
Boston, MA
Full-time
Onsite
Mid Level
$115K/yr - $145K/yr
4+ years expDusty Robotics is building the future of construction with robotics that bring digital precision to the field. They are seeking a Support Specialist with deep robotics or hardware troubleshooting experience to work directly with customers and field teams, identifying and resolving issues across their robotic systems.
ConstructionReal EstateRoboticsSoftware
Responsibilities
Troubleshoot robotic hardware, including sensors, motors, and embedded components
Guide customers through diagnosing mechanical, electrical, and connectivity issues in the field
Use tools such as SSH and system logs to perform advanced diagnostics
Collaborate with Product and Engineering to reproduce failures, collect debug data, and validate fixes
Track recurring issues and contribute to reliability improvement initiatives
Lead and implement support process improvements, tools, and initiatives that enhance response times, case quality, and customer experience
Maintain clear, detailed case notes and communicate effectively with both customers and internal teams
Develop and maintain internal documentation, knowledge base articles, and troubleshooting resources
Participate in an on-call rotation for urgent customer issues
Qualification
Required
4+ years of hands-on experience supporting robotics, industrial equipment, hardware systems, or related devices
Strong diagnostic and troubleshooting skills across mechanical, electrical, and firmware domains
Proficiency using command-line tools, SSH, and log analysis for root-cause investigation
Excellent communication and organizational skills — able to structure updates clearly, manage competing priorities, and deliver concise technical summaries
Thrives in a fast-paced startup environment and can work independently with minimal direction
Flexible schedule; willing to support field teams in varying time zones when needed
Experience with Salesforce, Jira, and Zendesk for case management, documentation, and cross-team collaboration is required
Preferred
Experience with Linux environments and/or embedded systems is a plus
Benefits
Unlimited vacation policy
A 401k with employer match
Reasonable work hours
Flexible schedules
Company
Dusty Robotics
Dusty Robotics develops robot-powered tools for the modern construction workforce.
51-200 employees
H1B Sponsorship
Dusty Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$68.72MKey Investors
Scale Venture PartnersCanaan PartnersNextGen Venture Partners
2022-05-10Series B· $45M
2021-06-15Series A· $16.5M
2019-11-26Seed· $5M
Leadership Team
Jenny Hunter
Executive Administrator - CEO, CTO, VP Sales, VP Finance, VP Customer Success
Tessa Lau
Founder/CEO
Recent News
Google Patent
2025-05-04
2025-05-04
Company data provided by crunchbase