Elastic · 18 hours ago
Platform Billing - Senior Manager, Software Engineering
United States
Full-time
Remote
Director/Executive
$190K/yr - $233K/yrElastic is the Search AI Company, enabling real-time data search and insights for businesses. The Senior Manager, Software Engineering will lead a globally distributed engineering team, focusing on operational excellence and delivering a scalable billing experience for Elastic's SaaS business.
AnalyticsCloud ComputingOpen SourceSaaSSearch EngineSoftware
Responsibilities
Lead, mentor, and grow engineers in a distributed environment
Guide career development, performance management, and the growth of senior/staff engineers and tech leads
Foster a culture of ownership, high standards, and operational accountability
Drive roadmap execution and ensure reliable delivery on different initiatives involving usage ingestion, cost accuracy, billing logic, and revenue systems
Maintain a high operational bar, including: Robust on-call processes, Clear runbooks and escalation paths, Strong observability and monitoring practices, Frequent incident reviews and systemic improvements
Balance feature delivery with technical debt, reliability work, and KTLO responsibilities
Establish clear KPIs around system reliability, data accuracy, and operational health
Shape long-term architecture for own domain
Anticipate scaling challenges and influence investments in reliability, data quality, and automation
Provide technical critique and guidance during design reviews and architectural discussions
Partner with different stakeholders to deliver cohesive end-to-end billing and metering capabilities
Work closely with Finance and Compliance stakeholders to ensure the integrity of revenue-impacting systems
Communicate priorities, trade-offs, timelines, and outcomes clearly across multiple layers of leadership
Represent own area in planning cycles, operational reviews, and audits
Qualification
Required
Proven experience leading engineering teams with a strong operational focus (on-call ownership, incident management, SLIs/SLOs, reliability targets)
Solid technical foundation in distributed systems, large-scale data processing, or SaaS platform engineering
Demonstrated ability to scale systems, processes, and operational practices in fast-moving environments
Strong technical judgment and the ability to guide architectural decisions
Exceptional communication and influencing skills across engineering and business stakeholders
Preferred
Experience with SOX compliance, revenue-related audit processes, or similar regulatory/compliance frameworks
Background in cloud metering, usage-based billing, or subscription billing platforms
Familiarity with AWS/GCP/Azure
Hands-on engineering background in backend, data, or distributed systems
Understanding of SaaS business metrics (ARR, churn, revenue recognition, usage growth)
Benefits
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Company
Elastic
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Elastic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$162MKey Investors
New Enterprise AssociatesIndex VenturesBenchmark
2018-10-04IPO
2018-05-03Secondary Market
2016-07-01Series D· $58M
Leadership Team
Ashutosh Kulkarni
CEO
Shay Banon
Chief Technology Officer
Recent News
2025-12-29
2025-12-10
Company data provided by crunchbase