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Brightstar Lottery · 1 day ago

Computer Operator II

Wallingford, CT

Full-time

Onsite

Entry Level

$25/hr - $25/hr

1+ years exp

Brightstar Lottery is an innovative global leader in lottery solutions. The Computer Operator II role involves monitoring and troubleshooting operating equipment while ensuring adherence to operational procedures and best practices.

ComputerGamingInformation ServicesInformation TechnologyManufacturing

Hiring Manager

Nick Abely

Responsibilities

Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices

Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services

Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements

Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision

Performs intermediate level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures

Monitors logical security through use of established tools and procedures

Performs intermediate level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures

Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision

Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed

Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines

Submits recommendations to create and/or maintain operational procedures and checklists

Adheres to service level agreements by following established SLA performance requirements

Adheres to IT best practices by following established IT best practice performance and audit requirements

Supports local testing policies and procedures

Performs intermediate level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures

Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives

Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others

Assists in providing informal coaching and mentoring to junior level operators

Qualification

Unix/Linux/AIX/VMS/DOSFTP/SFTP protocolsRetailer POS knowledgeCall center toolsCustomer communicationCoachingTechnical writingMentoringOrganizational skills

Required

Two-year technical college degree or comparable experience

Where applicable, must be able to monitor and troubleshoot multiple technologies

Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands

Working knowledge of FTP/SFTP protocols

Comprehensive knowledge of Office suite and PC operating systems

Intermediate knowledge of Retailer POS, call center tools

Builds strong relationships at all levels

Exhibits professional and customer appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers

Demonstrates effective technical writing skills and presents information in a professional and engaging manner

Organizes and plans work effectively. Balances priorities among stakeholders

Completes work in a thorough accurate, well thought-out and timely manner and with attention to detail

Demonstrates initiative and self-motivation. Sets high goals for self and others and demonstrates a strong sense of urgency

Achieves results in a high-pressure environment

Displays sound business judgment and exhibits common sense

Exhibits a high degree of ethics, integrity and confidentiality at all times

Demonstrates strong informal coaching and mentoring skills

Effectively delivers training in area of expertise

Effectively implements and manages processes