Eyeglass World · 2 weeks ago
Sales Associate - Keyholder
Springfield, MO
Full-time
Onsite
New Grad, Entry LevelEyeglass World is part of National Vision, one of the largest optical retailers in the United States, offering affordable eye care and eyewear. The Keyholder is responsible for opening and closing the store, ensuring proper procedures are followed, and delivering high-quality customer service while meeting sales objectives.
Retail
Responsibilities
Greet customers in a friendly manner and ensure high quality customer service
Meet National Vision’s sales objectives
Maintain awareness of same day service using 'Ready When Promised' production board
Ensure customers receive quality products in a timely manner
Assist with answering phones efficiently in accordance with National Vision telephone protocol
Ensure all customer service complaints are handled effectively and efficiently
Review reasons for redos and implement practices to correct. Ensure quality standards are met
Check on status and notify customers when orders are in or of any delays
Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs
Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law
Perform insertion and removal training of contact lens as directed by management and permitted by state law
Ensure store cleanliness policies are adhered to at all times
Complete inventory count and replenish stock as necessary
Ensure all visual merchandising is implemented and maintained
Ensure that the eyeglass department is kept clean and organized at all times
Ensure that inventory control and loss prevention procedures are followed at all times
Oversees the sales floor and timely opens and closes store following proper procedures
Ensures bank deposits and cash handling transactions are in compliance with National Vision procedures and policies
Leads associates so that they complete tasks in a time-efficient manner
Acts as point of contact to address customer service issues, maintenance and vendor problems
Ensures compliance to all store and corporate policies and procedures
Qualification
Required
Effective interpersonal skills
Ability to present and sell eyeglass features and specialty lenses
Must possess strong customer service skills
Ability to learn optical knowledge
Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations
Ability to stand for extended periods of time that may average 6-8 hours
Possess leadership qualities
Strong communication skills for effective leadership of teams
Preferred
Previous retail experience preferred, but not required
Benefits
Health and dental insurance
401k retirement savings with company match
Flex spending account
Paid personal time off
Paid company holidays
Parental leave
Employee eyewear discount
Company
Eyeglass World
Eyeglass World, part of the National Vision family of optical retailers, operates over 100 retail optical locations throughout the United States.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase