Hewlett Packard Enterprise · 3 months ago
The Global Services Service Line Management Leader
Houston, Texas, United States of America
Full-time
Onsite
Director/Executive
$135K/yr - $310K/yrHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Global Services Service Line Management Leader is responsible for driving operational excellence and overseeing the financial performance of various business service lines while collaborating with regional leaders to ensure strategic alignment and innovative service delivery.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Ensure best-in-class service delivery, monitor key performance indicators (KPIs), and drive improvements in operational efficiency and quality
Overseeing day-to-day operations to ensure services are delivered efficiently and effectively
Developing and implementing strategies to align with organizational goals and vision for the service line
Tracking and interpreting performance targets for quality, activity, workforce, and financial outcomes
Lead, guide, and motivate cross-functional and multicultural service teams (Direct and indirect reporting lines), fostering a culture of accountability and continuous improvement
Collaborate with senior stakeholders, cross-functional teams, and the leadership team to align service plans with enterprise goals
Drive innovation in service offerings and operations to meet evolving client needs
Support business development opportunities and sales initiatives, providing technical expertise and market insights to identify and pursue new service offerings
Establishing performance targets and providing context to teams on how their efforts contribute to organizational goals
Coaching and mentoring team members, supporting their career development, and identifying training needs
Working to optimize service processes, improve efficiency, and introduce innovative solutions, such as assistive technology
Collaborate with the Capacity, Capability and Analytics group to providing reports to senior leaders on the team's and service's performance and identifying needs for additional support
Qualification
Required
Excellent organizational and time management abilities
Proactive, results-oriented, and able to handle multiple projects
Exceptional interpersonal skills and ability to collaborate across levels
Line management and team development capabilities
Driven, with a growth mindset and willingness to support others
Understanding of HPE portfolio and Professional Services Delivery main objectives
Significant senior management and leadership experience
Excellent communication skills to act as a link between senior leadership and frontline employees
Strong ability to troubleshoot challenges, identify gaps, and implement solutions
Typically requires a degree in a relevant field, such as health, business, or leadership, sometimes with additional management qualifications
Preferred
Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Data Analysis Management
Data Collection Management (Inactive)
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity
Personal Initiative
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
Founded in 1939
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-16
2026-01-16
Mobile World Live
2026-01-16
Company data provided by crunchbase