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Marsh McLennan Agency · 2 days ago

Associate Client Manager - Business Insurance

Yakima, WA

Full-time

Onsite

New Grad, Entry Level

$41K/yr - $77K/yr

Marsh McLennan Agency is seeking a passionate and people-oriented customer service professional to join their Business Insurance team. The role focuses on delivering outstanding insurance and risk management customer service to clients, while providing opportunities for professional development and career advancement.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Work with customers and carriers to handle incoming service requests

Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers

Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers

Update customer information: keep accurate, up-to-date records on customers in our agency management system

Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities

Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service

Plus (the fine print): you’ll follow organization policies and procedures, sales and service standards and established workflows. You’ll ensure quality control through proper file documentation and maintenance. You’ll maintain confidentiality and be an all-around awesome member of our team

Qualification

Customer serviceNegotiationAccount managementAttention to detailTeam collaboration

Required

Passionate and people-oriented customer service professional

Ability to develop, implement and deliver outstanding insurance and risk management customer service

Client service advocate

Passionate about delivering an exceptional level of customer service and support

Understanding of business and people

Good with people, even on tough days

Team player who maintains positive relationships with colleagues

Attention to detail, ability to make deadlines, and accuracy in interactions with clients, colleagues, and carriers

Eager to learn and pursue professional development

Ability to adapt to constant changes in the industry and client needs

Embrace core values: accountability, balance, excellence, integrity, respect, and humanity

Benefits

Paid paternity/maternity leave

Medical leave

401K savings

Other wellbeing programs

Company

Marsh McLennan Agency

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Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003