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YMCA of the USA · 2 days ago

Vice President, Human Resources Operations - National Office (Remote)

United States

Full-time

Remote

Director/Executive

YMCA of the USA is an association that values diversity and is seeking a Vice President of Human Resources Operations. This role is responsible for leading enterprise-wide HR operations, governance, compensation, benefits, and HR technology, ensuring that HR practices are people-centered and scalable in a complex environment.

Career PlanningCommunities

Responsibilities

Lead enterprise HR operations strategy and daily execution, including HR service delivery, HR policy development, HR compliance, and process improvement

Partner with HR leadership to oversee HR operational risk management, including policy governance, employment practices, and regulatory requirements

Create and refine an HR operations roadmap that enhances clarity, consistency, efficiency, and user experience across Y-USA

Help build a modern HR team structure that integrates HR Business Partners, Talent and Learning, Organizational Development, HR technology, and other enterprise functions

Ensure that operational practices support an enterprise consistent People and Culture strategy that remains adaptable within a federated model

Serve as the organization’s senior expert for Total Rewards, including compensation, benefits, wellness, recognition, and reward philosophy

Lead the design, refinement, and governance of competitive, equitable compensation structures for all Y-USA roles

Oversee the strategy and administration of benefits, retirement plans, wellbeing programs, and recognition systems

Develop compensation and benefits scenario modeling, fiscal impact analysis, and long-term planning in partnership with Finance and the CPCO

Establish transparent governance, policies, communication plans, and education strategies related to Total Rewards

Ensure that all compensation and benefits programs are equitable, mission aligned, market based, and financially sustainable

Provide organization wide leadership and guidance for positive employee relations

Oversee employee relations practices, investigations, conflict resolution, and workplace issue resolution that honor fairness, consistency, respect, and psychological safety

Coach and support leaders to build competency in performance conversations, conflict management, and equitable application of policy

Strengthen a culture of inclusion, belonging, accountability, and values alignment

Ensure all ER practices are aligned with federal and state laws, organizational values, and best practices in equitable leadership

Oversee HR technology platforms, data strategy, and HRIS functionality in partnership with internal HR technology teams and Y-USA shared services partners

Serve as strategic partner and liaison to external shared services providers to ensure seamless integration of payroll, benefits administration, and related workflows

Build analytic tools, dashboards, and reporting capabilities that enable informed decisions related to retention, pay equity, workforce trends, workforce planning, and HR operations

Ensure that HR information systems support efficiency, accuracy, data integrity, compliance, and a positive staff experience

Serve as the operational right hand to the CPCO, translating strategy into executable people centric plans. Provide trusted counsel on HR operations, compensation, benefits, employee relations, risk, policy, operational change, and workforce matters

Lead major cross functional HR projects and enterprise initiatives

Mentor HR team members and strengthen leadership and technical capability across the HR function

Model collaboration, clarity, equity, and mission driven decision making across the organization

Qualification

Total Rewards expertiseHR operations leadershipEmployee relations managementHR technology strategyCompensation structure designData governancePeople analyticsWorkforce planningCoaching skillsSystems thinkingConflict resolutionCommunication skillsTeam leadership

Required

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field

Significant progressive HR leadership experience in HR operations and Total Rewards, ideally in a large, matrixed, multi-site, or multi-entity organization

Advanced expertise in compensation structure design, job architecture, benefits strategy, pay equity, and reward system governance

Demonstrated leadership in positive employee relations, including investigations, conflict resolution, and complex performance matters

Strong experience with HRIS systems, HR technology strategy, data governance, and people analytics

Deep knowledge of employment law and HR compliance

Ability to build and lead high performing teams with clarity, coaching, and accountability

Strong communication skills with the ability to translate complex HR topics into accessible language

Capacity for systems thinking, operational clarity, and continuous improvement

Ability to build trust across multiple levels, functions, geographies, and organizational identities

Preferred

Total Rewards Certifications (Certified Compensation Professional or Certified Benefits Professional) Preferred

Experience in mission driven or nonprofit organizations is highly desirable

Experience with federated models is a strong plus

Secondary expertise in talent acquisition, learning and development, and performance management

Benefits

Full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan, life and disability insurances, technology stipend, and generous paid time off