Applied Materials · 1 day ago
Manager IV, Customer Engineer - (M4) - Linthicum Heights, MD
Linthicum,MD
Full-time
Onsite
Mid, Senior Level
$112K/yr - $154K/yrApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. The Manager IV, Customer Engineer role involves developing customer relationships, managing a team of customer engineers, and overseeing system installations and financial forecasting for the district.
ElectronicsManufacturingSemiconductorSoftware
Responsibilities
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor
Executes escalation procedure
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers
Qualification
Required
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the 'mentor' program so that all new engineers have a defined mentor
Executes escalation procedure
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers
Works on issues where analysis of situation or data requires review of relevant factors
Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
Exercises judgment within defined procedures and policies to determine appropriate action
Erroneous decisions or failure to achieve results will cause delays in schedules
Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
Founded in 1967
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
Senior Vice President and Chief Technology Officer
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
Business Standard India
2026-01-06
Company data provided by crunchbase