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Allstate · 21 hours ago

Salvage Processor

United States

Full-time

Remote

New Grad, Entry Level

$17.98/hr - $25.66/hr

0+ years exp

Allstate is a leading insurance company dedicated to protecting families and their belongings. The Salvage Processor role involves handling non-technical claims, ensuring quality and timeliness, and delivering compassionate customer service to enhance customer retention.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Makes and maintains a connection with the customer by understanding and meeting their needs

May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Participates in or assists in training new or less experienced employees and demonstrating work processes

Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Receives, screens and routes incoming telephone calls and other electronic correspondence

Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently