TTEC Digital · 1 day ago
Google Presales Solutions Architect
United States
Full-time
Remote
Mid Level
$135K/yr - $165K/yr
3+ years expTTEC Digital is a company that focuses on enhancing customer experience through employee support. They are seeking a Presales Solution Architect to collaborate with clients in designing and implementing innovative conversational solutions using Google Cloud technologies.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Lead Self-Service demo builds and customer sales presentations
Provide input to overall strategy for Google CCaaS solution architecture
Define requirements and business specifications to drive technical design and estimation
Qualification
Required
3+ Years of Industry Experience working with Contact Center Technology
1+ Years of Technical Experience with IVA, Generative AI and Advanced Speech Systems
1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience
Experience in managing large multi-site contact center implementations
Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop
Experience in writing technical design specifications for IVA and Speech applications
Experience in developing call flows for complex applications
Successful track record of solutioning speech applications for contact center operations
Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications
Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture
Strong business analysis, requirements, design and documentation skills
Ability to communicate both functional and technical concepts to the client
Bachelor's Degree
Benefits
Medical
Dental
Vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO)
Wellness time off
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase