Pyramid Consulting, Inc · 2 weeks ago
Workforce Data Analyst
San Diego, CA
Contract
Hybrid
Mid Level
$40/hr - $46/hr
3+ years expPyramid Consulting, Inc. is a leading IT Industry, and they are seeking a Workforce Data Analyst for a 12 months contract opportunity. The role involves leveraging tools to inform on issues impacting Customer Success and developing insights to meet business needs through data analysis.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Leverage existing tools to inform the business on the current state of issues impacting Customer Success, and the status (both current and trended) of key performance indicators for contact queues to a variety of stakeholders
Develop insights and ad-hoc analyses to understand root causes, develop forecasted outcomes, and meet business needs intraday
Lead cross-functional initiatives to optimize performance for the near term, short term, and medium term time horizons
Effectively communicate and interact with Sr Leadership to create awareness on any relevant root causes and build confidence in intraday efforts to reach effective business solutions
Prioritize competing tasks, foster stakeholder buy-in, manage multiple projects, and communicate progress effectively
Qualification
Required
3-5 years experience with Contact Center operations
Working knowledge of contact center queue management systems (Amazon Connect, Grafana, or similar contact center tooling)
Industry knowledge and experience managing contact center Key Performance Indicators (Average Handle Time, Abandon Rate, Average Speed of Answer, Service Level Agreements etc.)
Strong interpersonal skills and ability to work well in dynamic & matrix team environments
Experience with analytics to understand, manipulate and report data in an impactful way
Ability to work independently and navigate ambiguity
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase