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RoundPoint Mortgage Servicing LLC · 1 day ago

Account Resolution Specialist

3401 Olympus Blvd, Coppell, TX 75019, USA

Full-time

Onsite

Mid Level

3+ years exp

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company committed to delivering exceptional customer service. The Account Resolution Specialist plays a vital role in supporting customers who are delinquent or navigating the insurance claims process by providing proactive solutions and ensuring clarity in every interaction.

FinanceFinancial ServicesMarketplaceMortgage

Responsibilities

Quickly assess the root cause of customer delinquency. Formulate resolution strategies that restore account health and stabilize future payments

Speak clearly and compassionately while utilizing our systems to quickly find answers and resolve customer inquiries

Accurately identify and assess customers for loss mitigation support. Seamlessly guide them through the process, ensuring readiness and clarity every step of the way

Manage all aspects of the resolution process – from collecting documentation and payments to navigating milestones in the insurance claim and loss mitigation process

Deliver an exceptional customer experience in every interaction – professionalism, personalized, and results-driven

Contribute to a positive, accountable team culture focused on growth, support, and service excellence

Maintain accurate, timely account records. Communicate clearly and act decisively in high-stakes situations

Operate within all regulatory and internal guidelines. Uphold the company’s commitment to integrity and compliance

Qualification

GSE servicing guidelinesMortgage servicing processesCustomer service experienceGSEGNMA experienceMSP platformsEmpathyCommunication skillsActive listeningProblem-solving skillsTime management