Randstad Digital Americas ยท 21 hours ago
Desktop Support
Bartow, FL
Full-time
Onsite
Entry, Mid Level
$30/hr - $35/hr
2+ years expRandstad Digital Americas is seeking a Desktop Support professional to monitor, configure, maintain, and optimize enterprise network infrastructure. The role involves troubleshooting network-related incidents and providing support for network infrastructure devices, ensuring performance and compliance with standards.
Information Technology & Services
Responsibilities
Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems
Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards
Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques
Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents
Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues
Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards
Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed
Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices
Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams
Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives
Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms
Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts
Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides
Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs
Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance
Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned
Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance
Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access
Perform other related duties as assigned
Qualification
Required
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience
Minimum of 2 years of experience
Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling, and supporting systems to ensure availability, performance, and standards compliance
Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation
Administer virtual server environments (Hyper-V and HCI), including provisioning, maintenance, performance monitoring, and high-availability configurations
Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations
Design, implement, and validate secure access controls, file server permissions, DFS configurations, and group-based ACLs in accordance with least-privilege and security standards
Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase