Zendesk ยท 18 hours ago
Director, People Analytics and Benchmarking
United States
Full-time
Remote
Director/Executive
$183K/yr - $275K/yr
12+ years expZendesk is a company focused on enhancing customer service experiences through their software solutions. The Director of People Analytics and Benchmarking will lead the effort in utilizing data-driven insights to inform business strategies and improve HR practices, working closely with various stakeholders to ensure alignment with company objectives.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Cultivate an impactful outcome-driven culture for our strategic plan, in alignment with People leadership
Lead a team of analysts focused on consultation, insight delivery, data literacy enhancement, and data modeling
Shape the team roadmap in alignment with People Team, Total Rewards and broader priorities
Mastermind data storytelling across the employee lifecycle and enable partners to do the same. Facilitate meetings with leaders and stakeholders for projects, sharing key insights, findings, and proposed recommendations to drive decision-making and progress
Proactively build and maintain relationships with People Team COEs (e.g., talent acquisition, employee relations, compensation, talent and organizational development), People Partners, and key business stakeholders (e.g., Finance, Data Governance, IT, Operations)
Streamline insights delivery to the business and partner with leaders and stakeholders on advanced, customized analytics and tools for strategic business initiatives
Collaborate on the execution and measurement of annual programs and processes with internal People Team functions
Empower and enable self-service and scalability in reporting through a partnership with our HRIS and People Services teams. Design, create and implement tools and frameworks to drive operational excellence and efficiencies with a focus on evaluation and implementation of AI tools and automation
Maintain a pulse on external trends in Talents Analytics and Benchmarking to stay current and utilize best practices
Own the security model for People Data and ensure the right data is accessible to the right people quickly
Build a self-service model for adjacent analytics teams that balances access with privacy/security
Qualification
Required
Bachelor's degree in Human Resources, Business, Data Analytics, Statistics, Math, or a related field OR equivalent experience necessary to obtain theoretical and practical knowledge to successfully fulfill the scope and responsibilities of the position
Experience in business and data analytics, talent insights, and data benchmarking demonstrating the ability to perform the role at level, typically seen with 12+ years of professional working experience including at least 5 years focused on HR/People Analytics
Direct experience managing and developing a globally distributed team with talent from entry level to advanced and SME levels
Experience in a global organization, preferably within the technology industry
Deep understanding of HR practices and processes
A knack for balancing and prioritizing in a fast-paced tech environment
Acute analytical skills with proficiency in data cleaning/manipulation, visualization, and statistical analysis
Consultative mindset with the ability to seek out information and take a solutions-oriented approach
Proficient with analytical tools such as Tableau, Power BI, Excel, R, SQL
Familiarity with HR systems (Workday preferred), plus basic HRIS reporting and dashboarding
Awareness of Governance, HR data privacy, and compliance requirements
Stellar communication and presentation skills with an ability to distill complex information into a digestible format
Preferred
5+ years directly managing talent
Passionately detail oriented and disciplined to present clean, accurate data and ability to see the broader picture
Experience managing multi-tiered Snowflake/Databricks/AWS Redshift environments with multiple stakeholders
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase