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Reliable Temps Inc. · 3 days ago

Administrative Assistant/ Order Processor

Greenfield, MA

Full-time

Onsite

Entry Level

$21/hr - $23/hr

2+ years exp

Reliable Temps Inc. is looking for an Order Processing Specialist in the Greenfield area. The primary responsibility of this position is to review the accuracy of orders submitted by the sales department and ensure timely submission of orders to the manufacturer while providing exceptional customer service.

Human ResourcesProfessional ServicesRecruitingStaffing Agency

Responsibilities

Develop collaborative business relationships with all internal and external customers while exhibiting above average customer service skills

Review and process all incoming orders accurately, correct as necessary and communicate changes and submit approved customer orders

Uses systems, reports, and standard operating procedures to complete assigned tasks

Ability to make decisions to provide the best customer experience

Demonstrate a solid understanding of all products, policies, and processes as well as workflow to provide solutions to customer requests

Ability to handle high volume of inbound orders following standards determined by Clean Order Process

Ensure all associated supporting documentation is obtained from or provided to all departments to assure customer satisfaction

Perform business transactions related to our Installation Department

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelAnalytical skillsProblem solving skillsMultitasking skillsTraining skillsAccounting skillsPositive attitudeVerbal communicationWritten communication

Required

Customer service experience

Ability to work in a fast pace environment

Understands and uses problem solving and analytical skills to resolve situations occurring with order issues so they do not repeat

Strong written and verbal communication skills

Ability to prioritize work with strong multitasking skills

Cross training in all processes of the Order Processing Department exhibiting strong training skills

Knowledge with computers, other office equipment and ability to learn multiple business applications

Requires knowledge of customer invoicing and some accounting skills

Proficient with Microsoft Word and Excel to provide management reports

Maintains a positive attitude and exhibits positive work behaviors during periods of transition

Meets or exceeds department goals and requirements; actively supports company goals and values; aligns actions around and give priority to these needs and concerns when making decisions

Meets work and attendance expectation; informs manager in advance when commitments cannot be fulfilled