Mercantile Bank Limited · 1 week ago
Digital Fraud Specialist
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
1+ years expMercantile Bank is a community bank committed to building strong relationships and ensuring customer safety. They are seeking a Digital Fraud Specialist to combat digital fraud threats and enhance security measures, utilizing advanced tools and collaborating with teams to protect customer interests.
BankingFinancial ServicesPersonal Branding
Responsibilities
Researching, responding to, and recovering from various fraud incidents while supporting both internal teams and customers
Assessing and investigating suspected fraud cases, logging and tracking transactions to ensure effective resolutions
Utilizing advanced tools to monitor user activity to identify fraud patterns and collaborating with business units to enhance security controls
Engaging in continuous learning, staying updated on emerging fraud trends and compliance rules, while reporting on fraud volumes and recovery outcomes
Qualification
Required
1 - 3 years of experience in customer support or a related digital services role
Familiarity with digital banking platforms, content management systems, and customer relationship management systems
Proficiency in customer support software
Excellent communication skills, both written and verbal
Ability to convey technical concepts to non-technical stakeholders effectively
Ability to remain calm under pressure while exercising exceptional problem-solving skills
Strong organizational abilities and attention to detail
A bachelor's degree or formal certifications in relevant fields
Preferred
Hands-on experience with digital payment systems (ACH, wire transfers, card networks, Q2 systems)
Exposure to cybercrime trends such as phishing, account takeover, synthetic identity fraud
Strong analytical and problem-solving abilities
Excellent attention to detail
Ability to communicate complex findings clearly to non-technical stakeholders
Critical thinking and adaptability in fast-changing fraud landscapes
Benefits
Medical
Dental
Vision
401(k)
Life Insurance
Health Savings Account
Flexible Spending Account
Competitive Salary
Paid Time Off
Employee Discounts
Bonus opportunities
Best-in-class medical benefit options
Minimum of 3 weeks' vacation
Sick time
11 paid holidays
Generous 401k match of 5%
Company paid life insurance
Tuition reimbursement
IVF and adoption assistance
Zero-interest loans for fitness equipment and business attire
Discounted bank services
Employee stock purchase plan
529 savings plans
Legal protection
Exceptional training and development opportunities
Encouragement to connect with community through volunteer opportunities
Company
Mercantile Bank Limited
Mercantile Bank Limited emerged as a new commercial bank to provide efficient banking services and to contribute socio-economic development of the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mati Ul Hasan
Managing Director
Recent News
Business - Dhaka Tribune
2026-01-20
2026-01-02
Company data provided by crunchbase