CHG Healthcare ยท 4 days ago
Sr Cloud Telephony Engineer
Salt Lake City, UT
Full-time
Hybrid
Senior Level, Lead/Staff
$104K/yr - $201K/yr
8+ years expCHG Healthcare is the largest physician staffing firm in America, connecting doctors with patients who need their care. They are seeking a Senior Cloud Telephony Engineer to provide technical leadership in designing and implementing cloud telephony solutions, ensuring the reliability and scalability of their communication systems.
Health CareInformation TechnologyMedicalRecruiting
Responsibilities
Hands on with design, implementation, and support of cloud telephony UCaaS, and CCaaS platforms (e.g., RingCentral, Zoom Phone, Dialpad, Microsoft Teams Phone)
Lead troubleshooting efforts for complex voice and call-quality issues, including analysis of SIP signaling, media paths, and network dependencies
Design and maintain contact center call routing, call flows, and agent workflows to support business and customer experience requirements
Engineer and support integrations between telephony platforms and enterprise systems such as CRMs, identity providers, and workflow tools using APIs or vendor frameworks
Define, monitor, and improve voice quality metrics and performance standards across cloud telephony environments
Produce and maintain enterprise-ready technical documentation, including call flow diagrams, architecture diagrams, and operational runbooks
Lead complex telephony initiatives and provide technical mentorship to engineers and operational teams
Manage telecom compliance, regulatory guidelines, and expense management or vendor contracts
Qualification
Required
8+ years of experience specifically in VoIP, UCaaS, CCaaS, or telephony engineering roles
Advanced understanding of SIP, call routing, media flows, and voice network dependencies
Hands-on experience with SIP devices, softphones, and communication hardware endpoints
Strong working knowledge of cloud telephony platform architectures and operational best practices
Proven ability to design scalable, resilient telephony solutions in enterprise environments
Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
Demonstrated leadership skills, including mentoring, technical guidance, and ownership of complex engineering initiatives
Preferred
Experience building automation and scripting solutions, including AI-assisted workflows
Experience with AI/ML frameworks for speech recognition, sentiment analysis, or real-time transcription services is highly valued, as is the ability to evaluate and integrate emerging AI telephony solutions into our enterprise communications infrastructure
Fundamentals with VoIP (Audio codecs, MOS, SIP) and building relationships/partnering with Network teams
Experience with telecom compliance and regulatory guidelines
Experience with telecom expense management or contract/vendor oversight
Experience working with Engineering teams on software solutions for API access and automation
Knowledge of enterprise collaboration tools (Teams, Slack, Zoom)
Benefits
401(k) retirement plan with company match
Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
Flexible work schedules - including work-from-home options available
Recognition programs with rewards including trips, cash, and paid time off
Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
Tailored training resources including free LinkedIn learning courses
Volunteer time off and employee-driven matching grants
Tuition reimbursement programs
Company
CHG Healthcare
CHG Healthcare Services, Inc. provides healthcare staffing services to healthcare facilities in the United States. It offers permanent
1001-5000 employees
H1B Sponsorship
CHG Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (8)
2022 (4)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2006-12-09Acquired
1998-01-01Series Unknown
Leadership Team
Leslie Snavely
Chief Executive Officer
Rob Millard
Chief Financial Officer
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