Magnit Global · 1 day ago
Program Manager (Sunnyvale or Santa Clara, CA)
Sunnyvale, CA, USA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
3+ years expMagnit is the future of work, serving hundreds of the world’s most recognizable brands for over 30 years. The Program Manager role is accountable for driving retention and growth in strategic accounts, nurturing relationships with key client decisions, and developing strategic account plans.
Human Resources
Responsibilities
Execute strategic account plans focused on client retention, growth and expansion; work with Magnit and client teams to put those plans into action
Serve as the primary point of contact for sponsors and stakeholders of the program
Leverage deep knowledge of all Magnit product lines to develop new client growth strategies
Support pricing, renewal, and SOW discussions in collaboration with legal and finance to ensure commercial success
Proactively identify client needs and opportunities for upselling and cross-selling Magnit solutions and services
Support complex sales processes, collaborating with operations, product, and design teams to create and implement custom solutions that address nuanced client needs
Manage and grow assigned accounts by introducing new services, expanding program reach, and maximizing client satisfaction
Cultivate strong, consultative relationships with client decision-makers, positioning Magnit as a value-added strategic partner
Deliver ongoing business value by advising clients on talent market trends, benchmarks, and program optimization strategies (in conjunction with operations leaders)
Ensure all client interactions, opportunities, and engagement milestones are tracked in CRM tools
Partner closely with other Magnit teams serving the client to drive customer satisfaction
Capture product integration needs between client systems and VMS, partnering with internal teams, such as GBS Delivery, to address requests
Collect product enhancements to address client needs, collaborate with internal teams to implement enhancements, and provide ongoing communications to client
Serve as subject matter expert to liaison and/or communicate client business requirements for migration activities, reporting needs, and standard enhancement releases in partnership with GBS and Product
Manage supplier relationships associated with your account, delivering performance scorecards and addressing issues
Support creation and delivery of client quality business reviews
Qualification
Required
Bachelor's degree
3-5 years of experience in program management, client services, or enterprise account delivery
Proven track record of driving double digit revenue and services growth on large, complex Enterprise accounts
Strong consultative sales skills with a focus on identifying needs and offering tailored solutions
Experience in building and nurturing long-term, strategic client relationships that convert to meaningful expansion in partnership
A history of working in highly cross-functional environments, across multiple teams at clients and internally, to drive towards account expansion
Strategic thinking, negotiation skills and complex problem-solving skills
Experience working in staffing, HR, consulting, or contingent workforce industries
Preferred
Experience with heavy payroll or payroll only accounts
Benefits
Unlimited PTO
Medical, dental, and vision coverage
Retirement planning
Discounts and perks for tickets, travel, merchandise and more
Employee contributions to favorite charities
Support corporate volunteering hours
Company
Magnit Global
Magnit™ (formerly PRO Unlimited) is a global leader and pioneer in contingent workforce management.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Teresa Carroll
Chief Executive Officer
Aaron Woods
Talent Sourcing Partner
Company data provided by crunchbase