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Penn State Health · 1 day ago

Information Associate II - Volunteer & Guest Services

Hershey, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Penn State Health is a leading healthcare provider in Central Pennsylvania, and they are seeking an Information Associate II to coordinate health care communication for surgical and ICU patients and their families. The role involves providing high-quality information and customer service, conducting patient orientations, and addressing family member issues in a compassionate manner.

Health CareMedical

Responsibilities

Responsible for coordinating health care communication for surgical and ICU patients and their family members or visitor's following the process identified for patient updates

Rounds to surgical and ICU assigned units to coordinate patient and family communication

Conducts new patient/family surgical and ICU orientation in waiting rooms

Provides intake and resolution of patient and family member issues for assigned areas on a daily basis

Responsible for providing high quality information and customer service to all people needing information or access to the institution

Greets patients, family members, employees, and visitors in a manner that demonstrates concern and results in a positive encounter and first impression of the institution