Unchained · 1 day ago
Banking Operations Associate
United States
Full-time
Remote
Entry Level
2+ years expUnchained offers a suite of bitcoin financial services and is seeking a Banking Operations Associate. This role involves supporting client onboarding operations, managing client inquiries, and improving operational workflows to enhance client experience.
BitcoinBlockchainCryptocurrencyFinancial ServicesFinTech
Responsibilities
Support coordinating operational workflows, which includes working with clients to ensure that documentation is completed and processed accurately
Directly support client questions and inquiries related to Unchained's products across multiple channels such as phone and email
Proactively reach out to clients experiencing delays or obstacles in operational processes
Manage multiple systems to ensure clients progress through workflows in a timely manner
Collaborate cross-functionally to resolve operational issues and improve client experience
Qualification
Required
2+ years of experience in financial operations, payment processing, or a related field
Detail-oriented with strong reconciliation and accuracy skills
Experience working with financial transactions and payment systems
Ability to effectively communicate with external partners and service providers
Excellent abilities in organization, coordination, and project management
Experience working across cross-functional teams and time zones
Live in the United States
Preferred
You are an Unchained client who understands why collaborative custody is important for bitcoin security
Excellent abilities in organization, coordination, and project management
Experience working across cross-functional teams and time zones
Technical background or aptitude for learning technical concepts
Understanding of bitcoin wallets and multisig technology
Experience working in the Bitcoin space
Benefits
Company paid medical, dental, and vision coverage
401k with employer match
Employee stock options
Unlimited PTO
Training & development opportunities
Remote work flexibility
Company
Unchained
Unchained offers cold storage vaults to store bitcoins without any risks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$108.5MKey Investors
Valor Equity PartnersTen31NYDIG
2023-04-18Series B· $60M
2022-12-19Series A· $15M
2021-06-04Series A· $25M
Leadership Team
Joseph Kelly
Co-founder and CEO
Dhruv Bansal
Co-Founder and CSO
Recent News
2025-10-09
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2025-09-29
Company data provided by crunchbase