Aldridge Pite, LLP · 1 week ago
Client Manager
United States
Full-time
Remote
Mid Level
3+ years expAldridge Pite, LLP is a multi-state law firm that utilizes technology to enhance workflow synergies with clients. The Client Manager is responsible for maintaining client relationships, ensuring satisfaction, and driving productivity through strategic management of client portfolios and collaboration with internal teams.
Law Enforcement
Responsibilities
Drive action plans around underperforming client portfolios
Serve as an escalation contact and ensures client issues are addressed by the appropriate teams
Ensure clients are aware of any change related processes and procedures including operational changes
Partner with internal teams to facilitate timely resolution of issues or problems presented by clients and compliance
Manage client expectations
Solicit client feedback on firm’s performance
Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship
Works to maintain and grow the client relationship while ensuring ongoing customer service
Drive more volume in new states and existing states
Build relationships with liaisons at clients
Maintain appropriate escalation contacts at client
Build knowledge and understanding around default portfolios in multiple states
Know and understand client’s scorecard and metrics/SLAs inside and out
Know and understand client directives or best practices inside and out
Keep abreast of assigned client audits and findings
Manage client’s volume trends, market share and performance
Attend all assigned client calls and assist in management of calls
Partner with operations to ensure that client feedback is communicated to appropriate department and push operations managers to meet client SLAs
Weekly or monthly check in calls with client – one on one
Qualification
Required
3-5 years Default industry knowledge required
college degree required
Proficiency in Microsoft Excel, PowerPoint, and Word
Highly organized with strong attention paid to detail and accuracy
Excellent written and verbal communication skills
Strong team player and able to work effectively in a team environment
Self-starter with exceptional ability to identify and solve problems
Able to adjust to the rapid pace of the Department and meet deadlines without sacrificing quality
Able to occasionally work evenings or weekends in order to complete objectives
Ability to travel occasionally as position requires (no more than once a quarter)
Exceptional customer service skills
Proven excellence in building and maintaining relationships
Strong commitment to quality standards
Proven prioritization and organizational skills
Ability to work on multiple tasks simultaneously
Ability to quickly react to change in a positive and productive manner
Ability to handle all essential tasks that are assigned
Ability to lead and deliver an excellent service to clients
Benefits
Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
Company
Aldridge Pite, LLP
Aldridge Pite Haan, LLP is a multi-state law firm offering consumer and commercial collection services .
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Garrity
Chief Financial Officer
Company data provided by crunchbase