Salesforce · 1 day ago
Senior Director, Agentforce Platform CX
California - San Francisco
Full-time
Hybrid
Director/Executive
$200K/yr - $305K/yr
10+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. They are seeking a Senior Director to lead the Content Experience (CX) team for their Agentforce Platform, focusing on developing strategic visions for content that supports the business and empowers teams.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Work with managers, writers, and specialists to develop a compelling strategic vision for how content supports the business, and inspire your team to deeply understand, rally around, and deliver on that roadmap. Empower team members with trust and true ownership
Rigorously prioritize work and lead the execution of your team’s roadmap through efficient operational management. Balance tough trade-offs to always deliver the highest value for customers while maintaining a sustainable workload for your team
Drive innovation and improve productivity by streamlining operations, removing obstacles, and incorporating new tools and generative AI technologies—automating everywhere possible
Inspire, coach, and provide professional development for a team that includes managers, content strategists, content designers, and writers. Hold team members accountable to meeting or exceeding expectations with transparent communication, direct feedback, and performance management processes
Share out your team’s priorities and accomplishments with CX, cross-functional leaders, stakeholders, and executives to get the support you need. Increase team visibility, showcase customer value, and build strong relationships
Always be learning and become an expert who understands the business, the customer, and the technology enough to form strong opinions and drive clear decisions
Regularly measure performance and customer success and make adjustments and improvements to your team’s strategy and operations based on research, data, and feedback
Recruit, hire, and onboard new writers and managers as the team grows
Contribute your leadership to overall Content Experience team initiatives
Qualification
Required
10+ years of experience as a leader in technical content development for software
5+ years in a management role, with at least 2 years managing other managers
Strong strategic planning skills and experience
Deep knowledge and expertise about generative AI technologies, products, and industry trends
Experience using gen AI tools like Gemini, Cursor, ChatGPT for professional use
Experience leading organizations, managing operations, and owning complex initiatives
Strong interpersonal skills, able to inspire and empower cross-functional, geographically distributed teams
Exceptional written and verbal communication skills, with a keen eye for detail and the ability to distill complex concepts into clear, concise messaging
Strategic problem solver with a data-driven approach to decision-making and a passion for continuous improvement
Experience working in a fast-paced, dynamic environment, preferably in the technology or software space
A degree in a related field or equivalent work experience
Preferred
Familiarity with Agentforce, Salesforce products, and our broader ecosystem
Experience working as a technical writer
Familiarity with programming and software development
Experience with GitHub, Cursor, and other developer tools and ecosystems
Experience with technical authoring and publishing tools, such as Markdown and DITA
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase