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Vela Insurance Services (a Berkley Company) · 1 day ago

Claim Manager

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Vela Insurance Services is a provider of specialized insurance solutions in Excess and Surplus Lines Casualty and Professional Liability. The Claim Manager will supervise the claims team handling New York labor law and construction claims, ensuring adherence to industry standards and providing technical guidance to claim professionals.

Commercial InsuranceConsultingInsurance

No H1B

Responsibilities

Supervise and direct work of claims team responsible for the handling of the NY labor law and construction claims

Monitor conformance of claims personnel to industry and company standards, procedures, and objectives

Be responsible and accountable for departmental results

Provide technical oversight and guidance to claim professionals, ensuring consistent execution of complex claim-handling standards and reserving practices

Partner closely with claim staff to support early, accurate, and sound reserving practices

Ensure strict adherence to Best Practices to drive optimal financial and operational outcomes

Serve as a primary decision maker on claim valuation, litigation strategy, and resolution pathways

Maintain an active diary on all direct reports’ claim files to promote proactive, timely, and high-quality claim handling

Collaborate with Claim Department leadership to enhance the performance and effectiveness of Vela’s New York Panel Counsel

Conduct performance evaluations for direct reports and provide ongoing coaching, development opportunities, and career guidance

Support claim professionals in preparing reports and presenting information to senior leadership, underwriting partners, and external stakeholders

Foster a strong team culture by promoting collaboration, accountability, and a positive work environment

Build and sustain strong customer relationships, delivering exceptional service and communication

Work collaboratively across claim teams and other internal departments to support organizational goals and consistency of practice

Act as a mentor and resource, contributing to the professional development of both direct reports and broader team members

Identify and address procedural, technical, or personnel issues, recommending improvements where appropriate

Maintain all required state adjuster licenses and ensure compliance with ongoing regulatory requirements

Adhere to statutory regulations, Unfair Claims Practices Acts, and Vela Best Practices in all claim activities

Perform additional duties or special projects as assigned to support departmental and organizational objectives

Qualification

New York Labor lawClaims handling experienceInsurance industry knowledgeManagerial experienceAdjuster licensesCoaching skillsCustomer relationship managementTeam collaboration

Required

Four (4) year college degree, JD preferred

Specific knowledge and expertise in New York Labor law and construction related claims is required

Eight (8) or more years claims handling experience or equivalent experience

In-depth knowledge of the insurance industry, including legal and regulatory environments

Ability to challenge and develop claim professionals to help them achieve their maximum potential

Ability to manage remote/ virtual teams

Ability to travel as requested

Preferred

Industry designations preferred (CRIS, AIC, SCLA, etc.)

New York adjusters license a plus with applicable adjusters license(s) to include: CA, CT, DE, FL, KY, LA, NH, NM, NC, OK, RI, SC, TX, VT, WV, WY

Three (3) to Five (5) years of previous managerial experience preferred

Company

Vela Insurance Services (a Berkley Company)

Vela Insurance Services, a Berkley Company, is a leading insurance provider that specializes in excess and surplus lines business in Vela’s three market segments: Construction, Specialty Casualty, and Professional Liability.

Founded in 1996

Chicago, Illinois, USA

51-200 employees