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White House Clinics · 1 day ago

CMA Team Leader

Lancaster, KY

Full-time

Onsite

Entry, Mid Level

$15.04/hr - $15.04/hr

1+ years exp

White House Clinics is a healthcare provider that emphasizes collaborative patient care through multi-disciplinary teams. The CMA Team Leader is responsible for supervising daily functions of their team, ensuring optimal workflow, and developing staff through coaching and training.

FitnessHealth CareMedicalPrimary and Urgent CareWellness

Responsibilities

Establish the patient as the priority and focuses work around the customer service experience, for themselves as well as for the team

Supervise daily functions of the team, ensuring appropriate protocols and policies are followed

Monitor the daily workflow for efficiency

Reassign staff as needed or indicated by the Service Line Manager

Ensure all departmental logs are completed appropriately and completely

Approve daily timecards and ensures that team members arrive on time and take appropriate meal and break periods

Develop staff through coaching and training activities on a regular basis

Complete evaluations for staff on team

Build relationships amongst team leaders and colleagues to improve interoffice communications and develop teamwork capabilities

Collaborate through face to face and IM interactions with both providers and the dental and medical team leaders to solve issues that may present throughout the course of the day

Participate in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team

Triage patient complaints and issues and solve as able. Route complicated issues to the next level of management or appropriate department as needed

Share appropriate and pertinent information with team in timely manner

Attend monthly and quarterly meetings to obtain organizational informational

Lead monthly team meeting to share organizational information and deliver quarterly team trainings

Maintain records of vital statistics and other pertinent patient data including medical and social histories

Prepare patients for and assist with examinations

Conduct specified laboratory tests. Collect lab specimens, including blood, urine, stool, sputum, mucous, and skin sources

Administer injections and medications, dress wounds and incisions, interpret physicians’ instructions to patients, assist with emergency and minor surgery, and perform related tasks as directed

Clean and sterilize instruments and equipment, and maintain stock of supplies and medications

Record and develop electrocardiograms

Relay messages to providers, assist providers with prescription requests, phone in prescriptions to the appropriate pharmacy once ordered and instructed to by a provider

Other duties within the scope of practices as assigned by the provider and/or supervisor

Qualification

Kentucky Nursing licenseMedical assisting certificationBasic Life Support CertificationMedical office proceduresPatient flow managementMulti-taskingVerbal communicationWritten communicationTime managementOrganizational skills

Required

Completion of an accredited program for medical assisting or nursing program

Current Kentucky Nursing license or Certification/Registration for medical assisting

Basic Life Support Certification through American Heart Association

Minimum 1 year medical office experience preferred

Knowledge of medical office procedures

Basic computer skills

Skills in verbal and written communication

Multi-tasking skills

Proficiency in time management and organizational skills

Certification or registration recognized by a certifying board such as American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT)