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Aalyria · 22 hours ago

IT Support Specialist

Livermore, CA

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $100K/yr

2+ years exp

Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry. They are seeking an experienced IT Support Specialist to provide comprehensive technical support across their enterprise environment and establish the foundation for support operations. The role combines technical skills with excellent customer service to assist users and manage IT processes.

InternetNetwork SecuritySatellite CommunicationTelecommunications

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide tier 1 and tier 2 support for technical issues across Windows, macOS, Linux, and mobile platforms

Handle password resets, account unlocks, and user access requests

Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line-of-business applications

Resolve authentication and SSO issues with Okta and other identity platforms

Diagnose network connectivity problems, VPN issues, and printer configuration

Support new hire onboarding and employee offboarding processes

Set up and configure laptops, desktops, monitors, peripherals, and mobile devices

Escalate complex tier 3 issues to Senior IT Lead with clear documentation

Create, modify, and disable user accounts across multiple platforms

Manage group memberships and application access permissions

Process access requests and ensure proper approval workflows

Maintain accurate asset inventory and user documentation

Coordinate with Senior InfoSec Lead on compliance and access reviews

Deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar)

Troubleshoot endpoint compliance issues and device enrollment

Perform basic hardware repairs and coordinate warranty replacements

Support mobile device setup and configuration (iOS/Android)

Monitor and respond to security alerts on managed endpoints in coordination with InfoSec team

Establish help desk workflows, ticketing procedures, and SLA standards

Develop and maintain knowledge base articles and user guides

Create documentation for common support procedures and troubleshooting steps

Identify recurring issues and recommend solutions to reduce support burden

Build self-service resources to empower users

Participate in IT projects and system rollouts as needed

Qualification

Windows 10/11LinuxMacOSActive DirectoryMDM solutionsSSO platformsBasic networkingTicketing systemsCustomer serviceWillingness to learnBasic scriptingAutomation toolsExperience in small teamsOrganizational skillsSelf-motivated

Required

2-3 years of help desk or technical support experience

Working knowledge of Windows 10/11, Linux and macOS operating systems

Experience with user account management in Active Directory or Azure AD/Entra ID

Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)

Experience with ticketing systems and support workflows

Ability to troubleshoot hardware and software issues independently

Excellent customer service skills and professional communication

Strong organizational skills and ability to manage multiple priorities

Self-motivated and comfortable working independently with minimal supervision

Willingness to learn new technologies and enterprise systems

US Citizenship required

Preferred

Familiarity with Linux distributions (Ubuntu, CentOS, or similar) and basic command-line usage

Experience with MDM platforms (Intune, Jamf, JumpCloud, or equivalent)

Experience with SSO platforms (Okta, Duo, Google SSO, or similar)

Knowledge of Google Workspace and Microsoft 365 administration

Understanding of endpoint security concepts and compliance requirements

Basic scripting knowledge (PowerShell, Bash, or Python) for simple automation

Experience with automation tools such as no-code platforms (Okta Workflows, Zapier, Make) or scripting (PowerShell, Bash, Python)

Relevant certifications (CompTIA A+, Linux+, Microsoft, Apple, ITIL Foundation)

Experience working in small IT teams or as a solo support person

Experience supporting hybrid/remote workforce environments

Active Secret or Top Secret clearance, or ability to obtain

Benefits

401(k)

Dental

Vision

Health

Life insurance

Paid time off

Equity options

Company

Aalyria

Aalyria is a telecom startup that specializes in data connectivity and reliability through weather and atmospheric conditions. It is a sub-organization of Google.

Founded in 2021

Livermore, California, USA

51-200 employees