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Augment Risk · 1 day ago

Head of Client Solutions

United States

Full-time

Remote

Director/Executive

Augment Risk is a global capital risk solutions intermediary, partnering with clients to structure and place innovative solutions. The Head of Client Solutions will lead the build and evolution of this capability, ensuring seamless execution and advocacy while driving measurable impact for clients.

Financial ServicesInsurance

Responsibilities

Build, inspire, and lead the Client Solutions team with a culture of ownership, collaboration, and accountability

Translate Augment’s client and capital strategies into scalable frameworks that drive consistent execution

Partner with leadership to shape how Client Solutions evolves as Augment scales globally

Champion innovation, technology application, and data-led decision making to continually improve the client experience

Ensure flawless support for broker-led transactions, including placements, renewals, and large-scale structured deals

Oversee onboarding, documentation, placement administration, premium flows, and claims with discipline and speed

Act as the escalation point for complex or technical client queries, ensuring swift and accurate resolution

Embed project management principles into every transaction to improve efficiency, transparency, and control

Build and maintain strong working relationships with clients, reinsurers, and capital providers

Partner closely with broking and analytics teams to ensure seamless coordination across every stage of delivery

Represent Client Solutions externally, reinforcing Augment’s reputation for precision, creativity, and reliability

Drive best-in-class processes for data, reporting, and compliance

Create frameworks that make complex transactions repeatable, measurable, and scalable

Implement KPIs and service metrics to monitor performance and enable continuous improvement

Identify opportunities to automate and simplify workflows, working closely with technology and analytics teams to enhance client reporting and portfolio insights

Qualification

Client delivery managementReinsurance knowledgeTeam leadershipData analysisProject managementAgilityCommunication skillsCollaboration

Required

Significant experience in client delivery, operations, or solutions management in (re)insurance

Proven track record leading teams through growth and change, with the ability to set vision and drive execution

Strong knowledge of treaty administration, claims, premiums, and financial reconciliation

Commercially astute, able to balance operational detail with strategic client advocacy

Comfortable in a fast-moving, entrepreneurial environment where agility and accountability matter more than hierarchy

Experience in using CRMs, project management applications, and other advanced automation tools, including engaging with machine learning and AI capabilities to drive operational improvement and transformation where applicable