ConsultNet Technology Services and Solutions ยท 4 weeks ago
Customer Support Lead
New York, NY
Full-time
Hybrid
Mid, Senior Level
4+ years expConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. They are seeking a Customer Support Lead to establish and run their support function, ensuring customers receive fast, clear, and reliable assistance as the company expands.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Create the overall approach for how support operates, including processes, workflows, and system setup
Oversee frontline and technical support, personally handling complicated issues and coordinating with Product and Engineering when deeper investigation is needed
Monitor core performance indicators, maintain documentation, and work closely with external partners to ensure strong delivery
Qualification
Required
Several years in support roles within SaaS or tech, including experience building support operations, implementing tools, and working with external vendors
Strong technical problem-solving skills, capable of navigating API issues, integrations, data problems, and advanced troubleshooting
Experience in fast-paced or early-stage environments, comfort with automation and AI-driven support tools, and the communication skills to work effectively across teams
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase