NTT DATA North America ยท 1 day ago
Client Delivery Executive
San Francisco Bay Area
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expNTT DATA is a leading business and technology services provider, and they are seeking a Client Delivery Executive to lead cross-functional delivery focused on client transformation and delivery excellence. The role involves managing client relationships, ensuring service quality, and driving operational improvements.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Accountable for end-to-end delivery of NTT DATA services for a specific client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality
Possess a deep understanding of the delivery life cycle
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
Manage costs in alignment with annual operating plans and point of sale
Develop action plans to close forecast gaps
Manage account ramp-up/ramp-down resources efficiently
Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks
Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders
Act as a strategic delivery advisor to the executive leadership team
Manage Sales Enablement, ensuring integration with delivery teams
Leverage broader NTT DATA capabilities and resources strategically
Interface with customer architecture teams and senior leadership on emerging technologies
Serve as the main contact for client operations leadership
Maintain effective communication with all stakeholders and cross-functional teams
Stay informed about global industry trends and their impact on IT services
Apply best practices in organizational change management
Solve large, enterprise problems through matrixed organizations
Guide delivery leaders to align service offerings properly
Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
Coach and mentor a large team of delivery leaders responsible for daily client operations
Qualification
Required
Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
5+ years of experience working in the HiTech Industry with HiTech customers
8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
8+ years of experience managing a highly leveraged service environment
Digital Transformation experience leveraging AI to refine knowledge insights
Strong knowledge of and experience with ITIL Service Framework v4
Experience in IT support and production escalations, including incident response and change lifecycles
Excellent verbal and written communication skills
Ability to work across multiple time zones
Extensive experience with ServiceNow
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase