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Wealth Enhancement · 18 hours ago

Client Service Associate/Client Service Manager

Sartell, MN

Full-time

Onsite

New Grad, Entry, Mid Level

$65K/yr - $75K/yr

0+ years exp

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of its clients. The Client Service Associate/Manager will support the advisor team in enhancing the client experience, managing client onboarding, and ensuring smooth operational processes.

Financial ServicesRisk ManagementWealth Management

Responsibilities

Ensure office is welcoming; greet clients

Schedule meetings manage distribute mail

Order office slash marketing materials; support vendors and technology sponsors

Ensures accurate completion of prospect or new client paperwork and account set up

Follow up on funds transfer from surrendering company

Maintains (CRM) database and client files (Filing, copies, data input)

Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

Record incoming assets to the appropriate blotting tool

Prepares account transactions, trades, deposits, withdrawals, RMDs, etc

Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing

May work with client’s tax or legal counsel on client concerns

Gather client data and may prepare the materials for client meetings and reviews

Demonstrates knowledge and can accurately execute against WE’s Suitability Guidelines, operational processes and sales model

Understands financial terminology and products

Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

Attends Client Services and company educational events

May attend vendor presentations

Assists Advisor Team Operations to streamline processes

Completes operational projects to support enhancements and changes

Communicates process and sales updates to team

Qualification

FINRA Series 7FINRA Series 66Client Relationship ManagementSalesforceMicrosoft OfficeCustomer ServiceCommunication SkillsAttention to DetailProblem-SolvingTeamwork

Required

0-3 years of industry experience

Customer Service training, knowledge or experience

Solid oral and written communication skills

Strong attention to detail

Good problem-solving skills

Proficient with Microsoft Office

Ability and interest to learn financial concepts and products

Ability to work with deadlines, be flexible under pressure and prioritize work

Ability to work as a team member

Ability to learn WE's sales model, processes and procedures

Ability to learn financial product features and riders

Ability to learn the review process and how the review is completed

3-5 years of industry experience for Client Service Manager

FINRA Series 7 and 66 (or 63 and 65) licenses required for Client Service Manager

Preferred

4-year college degree preferred

Salesforce experience a plus

Benefits

Training and professional development

Medical, dental and vision coverage (Available to full-time employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Company

Wealth Enhancement

In 1997, four advisors sharing an office space discovered they also shared an essential belief: The financial services industry needed a new and better way to provide advice to clients—one that would help relieve stress from their clients’ financial lives.

Founded in 1997

Plymouth, Minnesota, USA

1001-5000 employees