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USAA · 2 days ago

Associate Auto Adjuster

Colorado Springs, CO

Full-time

Hybrid

New Grad, Entry Level

$50K/yr - $52K/yr

USAA is committed to empowering its members to achieve financial security through exceptional service and products. The Associate Auto Adjuster role involves learning to adjust non-injury auto claims under supervision, focusing on evaluating, negotiating, and settling claims while providing excellent customer service.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles

Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload

Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions

Collaborate and set expectations with external and internal business partners to facilitate claims resolution

Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service

Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures

Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours

May be assigned CAT deployment travel with minimal notice during designated CATs

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Insurance adjuster licenseAuto claims knowledgeCustomer serviceProblem solvingMulti-taskingCommunication skills

Required

High School Diploma or equivalent experience or GED

Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

Ability to prioritize and multi-task while navigating through multiple business applications

Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

Successful completion of job-related assessments is required