Nutanix · 23 hours ago
Customer Experience Manager
Durham, North Carolina
Full-time
Hybrid
Mid, Senior Level
$102K/yr - $203K/yr
3+ years expNutanix is a company focused on enhancing customer relationships and driving satisfaction. The Customer Experience Manager role is pivotal in building strong relationships with customer accounts, developing tailored Customer Success Plans, and ensuring customer satisfaction with Nutanix technology.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology
Develop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary
Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience
Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations
Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback
Play a pivotal role in establishing foundational processes and best practices within the customer experience team
Achieve NCX certification within the first three years to enhance expertise in customer experience management and establish credibility
Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements
Qualification
Required
3-5+ years of experience in technical customer-facing technical roles (Support Engineer, Systems Engineer, Technical Account Managers) engaging with mid-senior level stakeholders
Technical expertise in data center technology, virtualization, and hyper-converged solutions
Understanding storage and data protection technologies (replication, snapshots, backup, restore, etc.)
Proven experience in managing large-scale customer operational standards and processes
Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs
Customer-centric mindset coupled with a passion for driving change and developing success strategies
Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery
Preferred
Expertise in VMware ESXi and data center virtualization, ideally with experience in Nutanix Enterprise Cloud Platform
Nice to have technical certifications (e.g., VCP, NCM, NCP) enhancing credibility
Familiarity with architectural frameworks such as ITIL and TOGAF
Achieve NCX certification within the first three years to enhance expertise in customer experience management and establish credibility
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityNational Science FoundationKhosla Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
2026-01-07
MarketScreener
2026-01-07
Company data provided by crunchbase