Express Scripts Pharmacy Benefit Services · 19 hours ago
Customer Service Senior Rep -Express Scripts - Hybrid
United States
Full-time
Hybrid
Mid, Senior Level
$18/hr - $27/hr
3+ years expExpress Scripts Pharmacy Benefit Services is a division of The Cigna Group focused on innovative pharmacy, care, and benefit solutions. The Customer Service Senior Rep is responsible for advanced customer service functions, proactively resolving complex customer issues and maintaining effective relationships with clients to ensure superior service delivery.
Health CareInformation TechnologyInternetPharmaceutical
Responsibilities
Independently resolves escalated, complex customer conflicts including but not limited to: product, order placement, standing orders, contract administration, credit requests and returns
Single Point of Contact for program to include KPI’s for internal team and external client
Serve as SME for assigned special/strategic program(s)
Inventory Reconciliation; process returns within RGA policy guidelines
May work with freight carriers for courier and LTL (Less-than-Truck) issues
Other duties as assigned (may extend to other client base as needed)
Qualification
Required
High School diploma required
Minimum 3 years experience in a customer support or call center environment (preferably in a lead-type role)
Proficiency in MS Office (Word, Excel & Outlook)
Strong attention to detail
Ability to multi-task
Excellent written and oral communication skills
Demonstrates expertise and competence within Customer Support role
Demonstrates knowledge of broader Curascript customer services organization and impact on customer
Demonstrates basic knowledge of industry policies and regulations
Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact
Possesses a sense of urgency for problem resolution and knows where to go for that resolution
Must be a current contractor with Cigna, Express Scripts, or Evernorth
Preferred
some college preferred
Knowledge of Turning Point is highly desirable
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Express Scripts Pharmacy Benefit Services
Through Express Scripts Pharmacy Benefit Services, we create and manage innovative prescription benefit offerings to lower costs for members, health plans, employers, labor unions and government agencies.
10001+ employees
H1B Sponsorship
Express Scripts Pharmacy Benefit Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (7)
2022 (60)
2021 (148)
2020 (165)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-08Acquired
1992-01-19IPO
Leadership Team
Matthew Schoenthaler
Vice President Sales, National Accounts, Western Region
Recent News
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