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USAA · 19 hours ago

Property Adjuster

Chesapeake

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $98K/yr

1+ years exp

USAA is dedicated to empowering the military community with financial security through exceptional service. The Property Adjuster will investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims while ensuring compliance with state regulatory requirements.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage

Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance

Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics

Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies

Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes

Maintains accurate, thorough, and current claim file documentation throughout the claims process

Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates

Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours

May be assigned CAT deployment travel with minimal notice during designated CATs

Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

XactimateInvestigationNegotiationClaims contracts knowledgeCustomer service experienceMulti-taskingVirtual tools proficiencyMilitary experienceConflict resolutionCommunication skills

Required

High School Diploma or General Equivalency Diploma

1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims

Knowledge of estimating losses using Xactimate or similar tools and platforms

Demonstrated negotiation, investigation, communication, and conflict resolution skills

Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations

Ability to prioritize and multi-task, including navigating through multiple business applications

May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed

Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts