DISRUPT · 2 days ago
Director of Operations
Greater Boston
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expDISRUPT is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 Papa John’s restaurants in the New England area. This role focuses on ensuring operational excellence, driving sales and profitability, and fostering a culture of people-first leadership while maintaining high standards in customer service and compliance.
Food & Beverages
Hiring Manager
Jazmine Charles
Responsibilities
Provide strategic oversight and operational leadership for a small portfolio of Papa John’s restaurants, ensuring consistent execution of brand standards, processes, and company goals
Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences
Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs
Ensure all restaurants operate in compliance with Papa John’s standards, health and safety regulations, and local, state, and federal laws
Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans
Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level
Qualification
Required
3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts
Deep knowledge of restaurant operations, guest experience, and team development
Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs
Excellent communication, interpersonal, and conflict resolution skills
Passion for hospitality, team development, and operational excellence
Flexibility to travel regularly between store locations in the region
Benefits
Competitive salary + performance-based bonuses
Car allowance or mileage reimbursement
Health and wellness benefits
PTO and holiday pay
Opportunity to grow with a supportive and people-focused franchise
A chance to make a real impact in your local community
Company
DISRUPT
Disrupt Foods is a people and impact-focused Quick Service Restaurant (QSR) franchise company that builds, operates, and invests in restaurants that empower people, strengthen communities, and deliver lasting impact.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase