Instep Management Group, Inc. · 1 day ago
Entry Level Account Manager - Frontier Sales
Riverside, CA
Full-time
Onsite
New Grad, Entry LevelInstep Management Group, Inc. is looking for an Entry Level Account Manager to join their team supporting Frontier Communications. The role involves communicating with residential customers to promote telecommunications products and services while ensuring a positive sales experience and compliance with company policies.
Marketing & Advertising
Responsibilities
Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services
Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations
Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process
Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience
Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department
Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies
Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team
Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support
Qualification
Required
Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance
Strong experience in reviewing major client deliverables
Skilled in assisting sales team members with managing customer expectations and handling escalated concerns
Collaborative mindset with the ability to work with sales teams to improve strategies and techniques
Benefits
Industry-leading incentives
Company
Instep Management Group, Inc.
Instep Management Group has partnered with one of the nation’s leading communication and television providers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase