LogicMonitor · 2 days ago
Principal AI Engineer
San Francisco, CA
Full-time
Hybrid
Lead/Staff
$215K/yr - $269K/yr
8+ years expLogicMonitor is a company dedicated to trust, customer obsession, and innovation. They are seeking a Principal AI Engineer to design and build AI agents that operate across observability data and ITSM systems, focusing on turning AI insights into safe, deterministic actions in large-scale enterprise environments.
Artificial Intelligence (AI)Cloud InfrastructureDevOpsInformation TechnologyIT InfrastructureSaaS
No H1B
Responsibilities
Design and implement AI agents within Edwin AI that reason over metrics, logs, topology, and change data
Build and operate deep integrations with ServiceNow (Incidents, Problems, Changes, CMDB)
Translate observability insights and RCA outputs into ServiceNow-native actions and workflows
Implement event-driven, asynchronous pipelines for long-running and approval-based actions
Define and enforce guardrails, validation, auditability, and human-in-the-loop controls for AI actions
Ensure enterprise standards for security, reliability, and tenant isolation
Partner with Product, Platform, and Observability teams to shape Edwin AI agent capabilities
Provide technical leadership and mentorship on agentic AI system design
Qualification
Required
8+ years of backend or platform engineering experience
Proven experience building distributed, microservices-based systems at scale
Hands-on experience integrating with ServiceNow or enterprise ITSM platforms
Production experience building AI agents or LLM-powered systems that invoke tools or workflows
Experience with AIOps, observability platforms, or cloud management systems
Experience building AI systems that trigger real operational actions
Familiarity with Model Context Protocol (MCP) or equivalent agent-tool architectures
Strong proficiency in Java and/or Python
Experience with Kubernetes, containers, and cloud-native systems
Deep understanding of async execution, retries, idempotency, and failure handling
Experience designing audit-safe, compliance-friendly enterprise automation
Benefits
Comprehensive health, dental and vision coverage
Generous parental leave policies
Access to our Employee Assistance Program
Various Wellness programs
A 401K with company matching
A Lifestyle Spending Account
An unlimited vacation policy
Company
LogicMonitor
LogicMonitor is a hybrid observability platform that provides IT observability and monitoring for cloud-based IT infrastructures.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$942.95MKey Investors
Providence Equity Partners
2024-11-20Private Equity· $800M
2024-11-20Debt Financing
2021-12-15Debt Financing
Leadership Team
Christina Kosmowski
Chief Executive Officer
Carol Lee
Chief Financial Officer
Recent News
2025-12-11
2025-12-06
Company data provided by crunchbase