Apply on Employer Site

GGP · 1 day ago

Manager, Property Technology

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$115K/yr - $150K/yr

5+ years exp

GGP is a leading retail real estate company headquartered in Chicago, IL, committed to creating vibrant destinations. The Manager of Property Technology will lead the management and advancement of property technology across the retail portfolio, overseeing technology initiatives and collaborating with various stakeholders to ensure successful project delivery.

Real Estate

Responsibilities

Oversee delivery, servicing, and support of property technology solutions, ensuring projects are completed on time and within budget

Oversee incident monitoring, triage, investigation, and resolution of property technology issues by coordinating remediation efforts with internal teams and external vendors

Collaborate with Product Managers, Business Analysts, and Project Specialists to define scope, timelines, and deliverables for projects and initiatives as they arise

Plan and lead concurrent technology projects, including scheduling, site coordination, and vendor management, occasionally requiring after-hours oversight

Manage day-to-day tenant internet and carrier operations, including telecom installation and troubleshooting

Support the development and implementation of IT policies, standards, and best practices in partnership with Product Managers

Ensure compliance with cybersecurity, physical access, data handling, and legal requirements

Oversee vendor relationships, performance, and SLAs, ensuring service quality and contract compliance

Provide project communications and updates to property teams and IT leadership

Foster strong relationships with IT, property management, and vendor partners to identify and implement technology improvements

Other duties as assigned

Qualification

IT operationsNetworkingVendor managementServiceNowProject managementBICSI certificationLow-voltage cablingBuilding technologyCompliance standardsBudgeting skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

High school diploma or GED required; BICSI certification is a plus

Minimum 5 years of experience in IT operations, infrastructure support, or service delivery; experience with a real estate or property management company preferred

Proven track record in managing field-based IT projects involving networking, telecom, and device deployments

Experience leading teams and coordinating multiple projects in dynamic environments

Strong vendor management experience, including contract oversight and field service coordination

Ability to navigate property operations and collaborate effectively with both technical and non-technical stakeholders

Knowledge of low-voltage cabling and building technology; familiarity with compliance standards preferred

Excellent written, verbal, and listening skills

Strong organizational and problem-solving skills, with consistent attention to detail and follow-through

Strong budgeting and cost-tracking abilities

Proficiency with ServiceNow or similar platforms for issue tracking and project management