SPS Commerce · 7 hours ago
Customer Success Manager
Rogers, AR
Full-time
Hybrid
Entry, Mid Level
$61K/yr - $100K/yr
2+ years expSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Success Manager will serve as the primary contact for Revenue Recovery customers, focusing on enhancing customer experience and driving satisfaction throughout the customer lifecycle.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Serve as the primary point of contact for Revenue Recovery customers throughout the full customer lifecycle, including trial, onboarding, product education, and renewal
Build long-term, trust-based partnerships by helping customers realize the full value of their SPS Revenue Recovery investment
Drive high customer satisfaction through onboarding best practices, product training, adoption guidance, and ongoing support
Champion customer success and retention strategies, including account health monitoring, user engagement, and renewals
Lead and support strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention
Plan, deliver, and manage key customer milestones such as onboarding, implementation, and ongoing touchpoints
Develop a strong understanding of customer churn drivers and work cross-functionally to reduce churn and increase customer lifetime value
Act as a liaison between customers and internal SPS Commerce teams to ensure alignment and timely resolution of needs
Qualification
Required
2+ years of experience in a fast-paced, customer-facing role (Customer Success, Account Management, or similar)
Strong relationship-building skills with a customer-first mindset
Ability to communicate clearly, concisely, and professionally with customers and internal stakeholders
Highly organized and process-driven, with the ability to manage multiple priorities
Ability to quickly develop product expertise and confidently train customers to drive adoption
Preferred
Experience with retail deductions and/or retail compliance programs
CPG industry experience
Prior Walmart experience is a plus
Benefits
Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Company
SPS Commerce
SPS Commerce is a provider of cloud-based supply chain management services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$50.5MKey Investors
Anson FundsRC CapitalCID Equity Partners
2025-12-09Post Ipo Equity
2010-04-22IPO
2007-05-09Series Unknown· $7.5M
Leadership Team
Chad Collins
Chief Executive Officer
Dan Juckniess
Executive Vice President & Chief Revenue Officer
Recent News
Digital Commerce 360
2026-01-11
Company data provided by crunchbase