Robots & Pencils ยท 2 months ago
Senior Delivery Manager
Cleveland, OH
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expRobots & Pencils is a company that drives digital innovation by building meaningful software products for clients. They are seeking a Senior Delivery Manager to lead distributed teams and ensure successful outcomes across complex engagements by aligning delivery execution with client expectations and quality standards.
AppsInformation TechnologySoftware
Responsibilities
Lead high-performing distributed teams spanning mobile, backend, data, and AI disciplines, fostering a culture of excellence, accountability, and collaboration
Act as the operational bridge between onshore stakeholders and offshore development teams, ensuring clear communication, alignment, and cohesive execution
Provide mentorship and strategic guidance to delivery leaders, project managers, and engineers across iOS (Swift), Android (Kotlin), .NET, and Node.js technologies
Encourage continuous learning and cross-disciplinary collaboration to maintain cutting-edge technical delivery across evolving tech stacks
Own end-to-end delivery of multiple concurrent client engagements, ensuring scope, budget, timeline, and quality benchmarks are consistently met
Oversee integration of complex systems leveraging SQL Server, Oracle, Azure DevOps, GitHub, and CI/CD pipelines
Define and track delivery KPIs, using data-driven insights to inform strategy and continuous improvement
Apply proactive risk management and scenario planning to anticipate and resolve delivery challenges before they impact outcomes
Serve as the primary client contact for delivery matters, building trusted, long-term relationships through transparent communication, strategic insight, and consistent execution
Lead regular client check-ins and executive briefings to communicate progress, surface opportunities, and align roadmaps
Translate complex technical details into clear business value, ensuring clients understand how technical delivery supports strategic objectives
Travel monthly to client sites to strengthen relationships, align expectations, and drive partnership success
Partner with technical leads and architects to align engineering decisions with business goals and scalable architecture strategies
Provide oversight for technical initiatives involving modern mobile development, .NET and Node.js microservices, and AI-driven enhancements built with Python, TypeScript, and Azure OpenAI
Advocate for the use of Figma for product design collaboration, Radar/GeoMoby for geofencing, and Oracle Recruiting Booster and Dropbox Sign for enterprise integrations
Support architecture and design reviews, ensuring decisions balance innovation, performance, and maintainability
Continuously improve agile frameworks and delivery methodologies (Scrum, SAFe, Kanban) to maximize distributed team performance
Identify and address delivery bottlenecks using tools such as Jira, Confluence, and Azure DevOps to optimize throughput and accountability
Champion automation, CI/CD adoption, and quality-first engineering principles
Foster a culture of continuous improvement, transparency, and cross-team collaboration
Qualification
Required
12+ years in software development or technical delivery, including 5+ years managing distributed teams across onshore/offshore locations
Proven success delivering complex, multi-platform projects in agile environments
Deep understanding of the SDLC, agile practices, cloud architecture (Azure preferred), and enterprise integrations
Hands-on familiarity with tools such as Azure DevOps, GitHub, Jira, Confluence, SQL Server, Oracle, and modern mobile development frameworks
Ability to leverage data, delivery metrics, and performance dashboards to guide decisions and improve delivery health
Strong technical acumen with an ability to contribute meaningfully to architecture discussions
Excellent communication and stakeholder management skills; comfortable engaging at executive and engineering levels
Preferred
Eastern Europe experience preferred
PMP, Scrum Master, or equivalent certifications are highly desirable
Company
Robots & Pencils
Robots & Pencils develops digital strategies and products that deliver exponential impact to our clients.
51-200 employees
H1B Sponsorship
Robots & Pencils has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Slack Fund
2022-04-26Series Unknown
Leadership Team
Leonard Pagon
Chairman & CEO
Nathan Carmon
Chief Operating Officer
Recent News
2026-01-07
2025-11-07
Company data provided by crunchbase