ICONMA · 5 months ago
Customer Service Coordinator II
Corning, NY
Full-time
Onsite
Entry, Mid Level
$19.21/hr - $21.40/hr
2+ years expICONMA is a Business Manufacturing and Supply company, and they are seeking a Customer Service Coordinator II for their Corning, NY location. The role involves managing customer orders, ensuring accurate transactions, and maintaining effective communication with various departments to support customer service operations.
Staffing & Recruiting
Responsibilities
Manage assigned domestic and international customers to execute error free transactions
Receive, validate and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) as well as Optical Fiber’s SAP order management systems (depending upon source location)
For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using ‘Origin Manager’:
Create templates in Origin Manager for each ship from location to each customer
Reference routing guide to select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed
Gather all shipment weights/dims, customer details, and plant details to create bookings in Origin Manager
Maintain existing and (as needed) create new processes for all WW CS locations
Create and maintain ePOs for third party vendors and ensure proper approvals
Approve all ‘sold through’ client invoices and review to confirm details are correct
Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations. (Stamping, etc.)
Assist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities
Create and issue credits/rebates for any fiber issues, price changes, etc. and update the RMA system to then close out RAs created for said credit/rebate
Build product and pricing knowledge to support the generation of an RFQ and quote
Use open order and shipment reports to ensure customers Requested Ship Date and client Promise Date are adhered to and when they are not, take appropriate proactive actions
Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary
Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current
Ensure OptoCommerce Fiber Data Delivery (FDD) is available for all customer shipments when required
Respond to customer inquiries within 24 hours regarding order, FDD and general product information
Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements
Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers
Work with customers and Commercial Ops to resolve all customer payment discrepancies
Take on project work as deemed necessary and/or participate on business teams as required
Supports sales team as required with various analysis/reports
Qualification
Required
2+ years, manager has strong preference for candidates with 2+ years of experience in Customer Service/ Corporate environment
Exceptional attention to detail in every aspect of work
Effective task prioritization with ability to multi-task
Strong team skills and able to work in a highly dynamic environment
Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely
Passionate about quality and customer focus
Strong organizational skills and solid problem-solving abilities
Proficient people skills
Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint
Knowledge of both Optical Fiber's PeopleSoft and SAP order fulfillment systems, Optical fiber's processes, and related client corporate processes
Proactively and positively supports change and can lead change when required
Motivated team player and works effectively in a close-knit team
Ability to manage and prioritize multiple tasks/projects
Proficient in Excel
Positive attitude
Results-oriented
High self-confidence
Takes initiative when opportunities arise
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase