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Kenvue · 2 days ago

Data Analyst 2, Customer Complaints

Summit, NJ

Full-time

Onsite

Entry, Mid Level

$73K/yr - $103K/yr

2+ years exp

Kenvue is a company that focuses on everyday care and is home to iconic brands. They are seeking a Data Analyst II to support the Global Complaint Vigilance team by driving analytics initiatives and developing scalable solutions for global business partners.

LifestylePersonal HealthWellness

Responsibilities

Support data analytics efforts by discovering relevant data within the Complaint Data Lake (CDL) and facilitating ingestion from source systems

Partner with system owners to understand upstream processes and data inputs, ensuring alignment and data integrity

Lead initiatives to establish and maintain a robust data foundation in CDL, ensuring availability and curation of key quality data to support analytics and reporting needs

Design and implement innovative data science methodologies to support global metrics, trend analysis, and risk management planning

Perform periodic analysis of complaint data to identify trends, risks, and opportunities for process improvement

Collaborate with global stakeholders including Consumer Care Centers, Medical Safety, Business Quality, Marketing, Internal Affiliates, and External Sites to ensure consistency and compliance in the complaint vigilance process

Assist in developing training materials and updating controlled documents related to complaint vigilance systems and processes

Qualification

Power BI DevelopmentSQLData Lake ArchitectureDAXETL ProcessesPythonRStakeholder CollaborationTraining & DocumentationCommunication

Required

A minimum of a bachelor's degree is required. A focus in Data Science/Engineering, or related field is preferred

A minimum of 2 years of hands-on experience in complaint analysis or related roles

Proven experience in data analytics, preferably within a regulated or quality-focused environment

Strong understanding of data lake architecture and data governance principles

Proficiency in data querying, visualization, and statistical analysis tools

Proficiency in Microsoft Power BI or equivalent data visualization tools

Excellent communication skills and ability to work across global teams and functions

Preferred

Experience supporting manufacturing, packaging, and development operations is preferred

Experience supporting aspects of the complaint vigilance life cycle for pharmaceutical, device, and /or cosmetic products is preferred

Experience with one or more technologies supporting complaint handling preferred

Expertise with root cause analysis techniques including but not limited to: Brainstorming, data analysis and collection tools, 5 Whys, Fishbone (Cause and Effect), FMEA, and DMAIC preferred

Experience with tools and techniques supporting qualitative risk analysis including but not limited to: Probability and impact assessment (likelihood of recurrence and potential effect), probability and impact matrix (risk ratings, rating rules), and risk categorization (by root causes, other qualifiers) is preferred

Experience with systems and tools supporting analysis and reporting preferred