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Barti · 2 days ago

Implementation Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Barti is a venture-backed startup on a mission to revolutionize eye care by building groundbreaking software. They are seeking a detail-oriented and proactive Implementation Manager to lead the onboarding process for new customers, manage projects, and ensure a smooth transition to the platform.

Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSaaS

Responsibilities

Lead Customer Onboarding: Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact

Project Management: Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals

Technical Configuration: Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration

User Training & Enablement: Conduct comprehensive training sessions (remote and occasionally in-person) to promote self-service and drive strong initial product adoption

Process Improvement: Contribute to process development and improvement efforts. Identify opportunities to enhance the onboarding experience and our operational efficiency

Serve as a Customer Advocate: Proactively anticipate customer needs, mitigate project risks with clear communication, and act as the primary internal champion for an exceptional post-sale experience

Qualification

Technical ConfigurationProject ManagementCRM ToolsCustomer Success ManagementProactive MindsetCommunicationOrganizational Skills

Required

3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management

Excellent communication skills (verbal and written), with a knack for simplifying complex topics

Strong organizational and project management skills, with a proven ability to manage multiple projects simultaneously

A self-driven and proactive mindset. You are adaptable, responsible, resilient, and eager to contribute to the team's vision

Experience with CRM or project management tools (e.g., Salesforce, Asana, Jira, HubSpot)