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The National Bank of Indianapolis · 2 weeks ago

Online Banking & Bill Pay Specialist - Electronic Banking Services

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

The National Bank of Indianapolis is the city’s only locally owned national bank, dedicated to providing exceptional service to the community. In this role, you will provide comprehensive support for electronic banking systems, ensuring customers receive high-quality experiences while resolving technical challenges.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Respond promptly to customer inquiries and concerns via phone and online conversations

Deliver top-tier customer service and technical support for Online Banking and Bill Pay users

Diagnose and resolve technical issues by asking the right questions and providing clear, easy-to-understand solutions

Guide users through hardware and software troubleshooting, with a basic understanding of networking technologies

Set up new Online Banking and Bill Pay users, process applications, and maintain accurate account information

Review system and product reports for accuracy and take appropriate action

Collaborate with internal departments to resolve complex issues

Assist with monthly reporting and serve as backup for other electronic banking products

Qualification

Electronic banking productsCustomer serviceTechnical supportProblem-solvingAnalytical abilitiesNetworking technologiesCommunication skillsInterpersonal skills