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State Street · 15 hours ago

Vice President , Global Crisis Management

Quincy, MA

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $181K/yr

10+ years exp

State Street is seeking a Vice President, Global Crisis Management to join their Enterprise Resiliency Office Team. The role focuses on overseeing the bank's global crisis management framework and orchestrating crisis simulation exercises to enhance operational and technological resilience.

BankingFinanceFinancial Services

Responsibilities

Spearhead comprehensive end-to-end planning, design, execution, and evaluation of crisis resiliency exercises, ensuring alignment to State Street’s operational resilience standards, impact tolerances, and global regulatory frameworks

Collaborate with key stakeholders throughout the bank to create customized, detailed, crisis exercises that meet specific objectives for all-hazards incident and crisis response, with a focus on severe but plausible threats that impact business, technology, and cyber resilience

Conduct thorough post-exercise analysis, synthesize corrective actions, manage tracking and monitoring of progress, and plan future simulations to confirm the efficacy of implemented improvements

Manage all aspects of crisis exercise project management across the engagement lifecycle, including scheduling exercises, booking venues, leading discussions with executive leadership, and updating senior leaders on project progress

Serve as a crisis manager when required, facilitating crisis management calls, publishing situation reports, and conducting after incident reviews

Maintain departmental policies, standards, procedures, and control portfolio

Qualification

Crisis managementBusiness continuity certificationsCrisis exercise planningOperational resilienceRisk analysisExecutive presenceOrganizational skillsCommunication skillsWriting skillsProject management

Required

Exceptional expertise and substantial experience (10+ years) in planning, designing, and leading crisis exercises for an executive audience at large corporate, multinational financial institutions with a focus on severe but plausible scenarios, including: loss of vendor/counterparty, IT disaster recovery events, cyber incidents, geopolitical tensions, and pandemics, ensuring crisis response strategy and procedures become 'muscle memory', and are seamlessly integrated across the bank

Executive presence - comfortable, confident and effective in interacting with all levels of senior and executive leadership, as well as industry regulators

Extensive knowledge around the operation of key international financial systems, an understanding of the current threat landscape, operational resilience and international regulatory considerations, and systemic risk scenarios

Outstanding organizational skills required to manage multiple, complex projects collaboratively with a diverse set of stakeholders, subject matter experts, and senior leaders, effectively building requirements and executing against objectives and key results

Exceptional writing skills, communication abilities, and expert-level proficiency in producing exercise decks in PowerPoint, and writing detailed after-action reviews

Hands-on experience leading crisis response calls at the executive level, business continuity, disaster recovery, and playbook creation

Due to the nature of crisis events, occasional off-hours support may be required, including weekends and holidays, requiring flexibility and readiness to engage beyond standard working hours if required to support real-time crisis management activities