ITSM Developer (Atlassian, JIRA) jobs in United States
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Experts Group International · 4 days ago

ITSM Developer (Atlassian, JIRA)

positionSan Francisco Bay Area
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Experts Group International is seeking an experienced ITSM Developer to join their Data Center Operations team. The role focuses on designing, developing, and maintaining IT service management workflows and automations using Atlassian products such as JIRA and Confluence, with an emphasis on enhancing efficiency and scalability.

Staffing & Recruiting
Hiring Manager
Alfie Carney
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Responsibilities

Design and implement advanced JIRA workflows, automation rules, and custom fields to support hardware failure tracking and incident management
Develop and maintain integrations between JIRA and other systems using REST APIs, webhooks, and scripting
Build dashboards and reporting solutions for real-time visibility into incidents, KPIs, and operational performance
Collaborate with infrastructure teams to identify tasks for automation and improve operational workflows
Document workflows, automations, and procedures while driving continuous improvement

Qualification

JIRA/Atlassian administrationWorkflow developmentITSM frameworks (ITIL)PythonJavaScriptREST APIsProcess improvementsGroovyIntegration platformsProblem-solving skills

Required

5+ years' experience as a JIRA/Atlassian administrator with expertise in workflow development and automation
Proficiency in Python, JavaScript, or Groovy for custom scripting and integrations
Solid understanding of ITSM frameworks (ITIL) and implementation in technical environments
Experience with REST APIs, webhooks, and integration platforms
Strong problem-solving skills and a track record of process improvements through automation

Preferred

Experience in data center or cloud infrastructure environments
Familiarity with monitoring tools (e.g., Grafana) and integration with ticketing systems
Knowledge of infrastructure automation tools (Ansible, Terraform) and CI/CD pipelines
Atlassian product certifications (ACP-JA, ACP-JSM) or ITIL Foundation
Exposure to other ITSM platforms (ServiceNow, BMC Remedy)

Benefits

Competitive total compensation (cash + equity)
Retirement or pension plan
Health, dental, and vision insurance
Generous PTO policy

Company

Experts Group International

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Experts Group International (formerly Connecting Experts) is a global recruitment agency with a mission to connect specialist talent across Europe, Asia, and North America.
dateFounded in 2016
location
London, London, GB
people-size51-200 employees
web-link
http://www.connectingexperts.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase