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HubSpot · 1 day ago

Customer Support Specialist - Remote

United States

Full-time

Remote

New Grad, Entry Level

$40K/yr - $55K/yr

HubSpot is an AI-powered customer platform that provides the necessary software and resources for businesses to grow. The Customer Support Specialist role involves assisting customers by resolving issues and providing customized solutions while maintaining a consultative experience.

AnalyticsCopywritingMarketingSaaSSocial Media

Comp. & Benefits

Responsibilities

Partner with our customers and effectively resolve issues through chat, email, and phone. We use our own tools for troubleshooting and communicating with the customer

Build your resilience, composure, and flexibility as customer needs evolve and ticket volume changes

Utilize comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product, engineering, and customer success teams to solve more complex product issues

Maintain ownership of cases from initial contact through resolution

Identify opportunities for existing customers to upgrade their tools

Discover, report, and monitor bugs and issues

Find yourself immersed in a growth culture that includes programmatic training and ongoing, on-the-job learning

Work weekday shifts. Hours depending on location. There will be at least 6 weekend shifts per year in addition to your weekday shifts. Overtime and holiday shifts are optional

Qualification

HubSpot knowledgeTechnical troubleshootingSAAS conceptsAPIsHTMLCSSCustomer service experienceDesire to learnInternet technology understandingGoogle SuiteJIRAChrome developer toolsCommunication skillsTime managementOrganizational skills