Senior Technical Support Engineer jobs in United States
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RegEd · 21 hours ago

Senior Technical Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$50K/yr - $100K/yr
date5+ years exp

RegEd is the market-leading provider of RegTech enterprise solutions, recognized for its continuous regulatory technology innovation. The Senior Technical Support Engineer will manage and resolve high-impact technical issues, ensuring client satisfaction and operational continuity through advanced troubleshooting and proactive system monitoring.

ComplianceEnterprise SoftwareSoftware
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Hiring Manager
Shahzeel Khokhar, MBA
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Responsibilities

Lead in identifying and resolving complex technical issues to enhance client satisfaction and maintain service excellence
Conduct advanced API troubleshooting to ensure reliable client integration and operational continuity
Implement proactive system and network monitoring, diagnosing and mitigating performance issues quickly
Build and optimize scripts to automate tasks, improve support processes, and enhance team efficiency
Perform database queries, troubleshooting issues, and upholding data integrity across various systems
Manage data encryption processes and maintain strict adherence to security protocols
Address data discrepancies and correct issues in collaboration with cross-functional teams to ensure accuracy and reliability
Document troubleshooting processes and solutions thoroughly contribute to the organization’s knowledge base
Use SQL extensively for backend triage, optimizing queries for resolution speed and accuracy

Qualification

SQLAPI managementScriptingSystem/network monitoringTechnical support experienceData integrityTroubleshootingCollaboration

Required

Bachelor's degree or equivalent work experience
Minimum 5-7 years in a technical support or IT engineering role, with a proven track record of resolving critical backend issues
Proficiency in SQL, scripting, API management, and system/network monitoring tools

Preferred

Knowledge of the financial services / insurance / securities compliance industry's concepts, practices, and procedures a plus

Benefits

Exceptional medical, dental and vision plans with generous employer funding for employees and dependents
401(k) plan with company matching
Generous flexible time off
Company paid life insurance
Flexible Spending Accounts: Medical and Dependent Care
Leave benefits including short-term and long-term disability, paid family medical leave and paid parental leave
Volunteering time off and flexible schedules
Professional development
Meaningful career growth opportunities
Performance bonuses
Great working environment with a team of fantastic people

Company

RegEd

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RegEd provides compliance software and solutions for the financial services industry.
dateFounded in 2000
location
Morrisville, North Carolina, USA
people-size201-500 employees
web-link
http://www.reged.com

Funding

Current Stage
Growth Stage
Total Funding
$0.6M
2023-07-31Private Equity· $0.6M
2018-12-20Acquired

Leadership Team

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Frank Brienzi
Chief Executive Officer & Board Member
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Recent News

GlobeNewswire
RegEd’s Advertising Compliance Solution Surpasses 8 Million Submissions
2025-12-05
RegEd
RegEd Introduces Eddie: The New Face of Its Ongoing Innovation in AI and Advanced Automation for Compliance and Producer Management
2025-11-07
RegEd
RegEd to Exhibit Enterprise Compliance Solutions at 2025 NSCP National Conference
2025-10-23
Company data provided by crunchbase